Critical Support Request

Our server infrastructure is continuously monitored, and we respond promptly to any availability or performance issues.

If you believe there is a critical outage affecting your website’s uptime or ability to take bookings or payments, please log a ticket below.

Operating hours are Monday–Thursday, 8 am – 6 pm (UK time). Requests received outside these hours will be reviewed as soon as possible.

Out-of-hours work (when required) may be subject to an emergency response fee (typically 1.5× the standard hourly rate).

Submit Critical Ticket